A complaint about the Diocesan Board of Finance or a member of its staff
The Diocesan Office is committed to serving the whole Diocese, where we fall short of the high standards we set for ourselves we are committed to understanding what has gone wrong and putting things right for the aggreived person; we will also learn from the situation and strive to do better next time. You can find our complaints policy and procedure here
A complaint about Clergy
Clergy are expected to work to high standards of professionalism and integrity. Sadly there are sometimes occasions when they may fail to meet this high standard and you may be unhappy with their behaviour. In the first instance, it is usually best to try and address concerns with the priest directly. If this does not work, or you don't feel happy to do this, then the rural dean or archdeacon may be able to help resolve matters.
If these informal routes are unsuccessful, there is a formal complaint mechanism, which involves making a complaint under the Clergy Discipline Measure (CDM). The Church of England website has details of how to make a complaint.
A complaint about Safeguarding
We all want to support people who feel genuinely aggrieved to make a complaint, and will ensure that all complaints are taken seriously and are handled fairly and promptly.
All information about a complaint will be treated in the strictest confidence. If you have a complaint about safeguarding in the Diocese in the first instance please contact Victoria Kellett Diocesan Safeguarding Officer at Victoria.Kellett@peterborough-diocese.org.uk or 01733 887039. If your complaint is about a member of the safeguarding team please follow the procedure linked above regarding the Diocesan Board of Finance and / or its staff.